Selecta is a leading vending and coffee services company in Europe with a turnover of €740 million, and approximately 4,300 employees. Founded and headquartered in Switzerland in 1957, Selecta operates a network of 150,000 vending machines in public and private locations in 12 countries across Europe. To provide a superior customer experience, Selecta is constantly focusing on improving the efficiency of the distribution network that service its vending machines. KKR invested in Selecta through its Special Situations fund in 2014.
In 2016, Selecta launched a pilot project to deploy a telemetry solution that automatically records and wirelessly transmits data across its public vending network in France. Among other functions, telemetry allows Selecta to remotely monitor inventory in each vending machine in real time, and provides connectivity for its cashless solution.
Prior to the introduction of telemetry in the pilot project, refilling the vending machines required manual on-site review of vending machine inventory and restocking based on the availability of the required products in the delivery van. With telemetry, Selecta aims to optimize the merchandising of the vending machines, with the following benefits:
- Visits to machines are reduced and product availability is improved. Refill visits are planned on a daily basis based on real-time stock levels and predictive forecasts of consumption. This reduces visits to machines by up to 30 percent and minimizes product stock-outs when compared to fixed-interval visits.
- With this stock information, vans carry exactly the products required for the machines to be serviced on a specific day. This pre-kitting, or end-to-end optimization of the delivery and restocking process, triggers various additional benefits:
- Reduced fuel consumption: Van loads are reduced by as much as 50 percent because in the past refiller vans had to carry significant amounts of safety stock. This allows Selecta to reduce van size, lower fuel consumption and NWC.
- Increased productivity and safety: Up to 50 percent of refill activities such as walking forth and back to the machine to check inventory are either completely eliminated or moved from the field to the safer warehouse environment. This increases employee productivity, such as the number of machines filled per van per day, and improves worker health and safety.
- Downtime is reduced. Data from the vending machine informs the technical team of issues in real time, thus reducing downtime and false alarms, which trigger up to 20 percent of technician callouts.
As a result of the dynamic planning implemented in the pilot project, visits to machines were reduced significantly. While sales were up approximately 10 percent over the previous year, YoY, the number of tours driven per day was reduced by almost 15 percent, which means that the sales per tour increased by more than 29 percent.